Mongoose
Kelsey Walbesser is an experienced professional in client success and customer experience management, currently serving as a Strategic Client Success Manager at Mongoose since August 2020. Previously, Kelsey held various roles at Alleyoop, contributing to demand generation campaigns and enhancing content engagement by 30%. Kelsey also managed significant client relationships and implemented training programs focused on lead generation. Prior experience includes roles at Bak USA, where Kelsey managed over 300 customer accounts and improved response times, and at Rich Entertainment Group, overseeing large events and community engagement. Kelsey began a career in marketing at Hodgson Russ LLP, focusing on content management and community outreach. Kelsey earned a Bachelor's degree in Communications with a minor in Visual Arts and New Media from the State University of New York at Fredonia.
Mongoose
Over 4,000 teams across over 950 higher education institutions partner with Mongoose to Make Every Message Count. Our SaaS platform is an integral part of how these colleges and universities live their missions — but it’s only a part. By choosing Mongoose as their holistic engagement partner, our clients unleash the power of an evolving engagement platform with digital communication solutions for every stage of the student lifecycle, from guiding students through the admissions process to transforming alumni into donors. They tap the power of a team of former higher ed professionals who live and breathe “Client Love,” an empathy-centered approach to collaboration and customer service. And they benefit from industry-wide insights that only a team with our long-standing, expansive footprint and technical acumen is in the position to uncover and make actionable.