Jacen C.

Jacen C. currently serves as the Customer Happiness Operations Lead at Monos, a role held since February 2022, overseeing customer service operations and promoting collaboration between various departments to enhance customer experiences. Previously, Jacen held positions at Monos as Senior Customer Care Specialist and Customer Happiness Specialist, focusing on customer interactions and proactive support across multiple teams. Prior experience includes roles at Days Inn by Wyndham as a Guest Services Associate and a progressive career at McDonald's, where responsibilities included enhancing guest experiences and training new employees. Jacen holds a Bachelor of Tourism Management with a focus on International/Global Studies from Capilano University and has previous education in Art Studies from The University of British Columbia.