Kate Graham

Change And Continuous Improvement Manager - Vulnerable Customers at Monzo

Kate Graham has extensive work experience in the banking industry, specifically at Monzo Bank. Kate started working at Monzo in September 2019 as a Vulnerable Customer Expert and later transitioned to the role of Vulnerable Customer Analyst. Kate then became a Vulnerable Customer Service Manager in February 2021 and is currently working as a Process Manager, focusing on Vulnerability, Accessibility, Inclusion, and Bereavements. Prior to their time at Monzo, Kate worked as a Mental Health Practitioner in the NHS from September 2014 to September 2019.

Kate Graham attended Edge Hill University from 2013 to 2016, where they obtained a Bachelor of Arts (BA) degree. The field of study pursued during their time at the university is unspecified.

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Monzo

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Monzo's mission is to build a new kind of bank. One that lives on your smartphone and built for the way you live today. By solving your problems, treating you fairly and being totally transparent, Monzo believes it can make banking better.


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