Lewis Bowditch

Lewis Bowditch is an experienced quality assurance analyst currently employed at Monzo Bank since May 2019, where responsibilities include managing complaints and ensuring high-quality standards. Prior to Monzo Bank, Lewis worked at Momenta Group Global from February 2017 to March 2019 as a Subject Matter Expert and Quality Assurance professional, focusing on enhancing case handler processes and quality scores. Lewis also held roles as a Case Handler and Mortgage Risk Analyst at Momenta Operations, along with previous experience at the Financial Conduct Authority and the Financial Ombudsman Service, where analytical skills were employed to make informed decisions on regulatory and complaint matters. Lewis earned a Bachelor of Arts in Finance and Business from the University of Portsmouth between 2008 and 2011.