Mountain View
Eman Rifaat, CCXP, has extensive work experience in the customer experience and service industry. Eman is currently serving as the Chief Customer Officer at DMG | Mountain View since July 2020. Prior to this, they held various roles at vodafone CC manager, including Head of Internet Contact Centre, Internet and Business Solutions Senior Manager, International Account Senior Ops Manager, and Head of Customer Experience and Service Modeling. Eman has been working in this industry since 2009 and has a diverse range of expertise in managing customer service operations and developing customer experience strategies.
Eman Rifaat CCXP obtained a Master of Business Administration (MBA) degree in Global Management from Paris ESLSCA Business School in 2020. Eman Rifaat also holds a Bachelor's degree in Pottery and Ceramics from Applied Arts College, earned in 1992. Additionally, Eman Rifaat has obtained certifications such as Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in 2022, Dialogical Coach Certification from Universidad Francisco de Vitoria in 2016, and Certified Assessor from SHL in 2006.
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Mountain View
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Driven by innovation, Mountain View for development and real estate investment is among Egypt’s leading private property development companies. Specialized in developing first-tier residences and resorts, Mountain View boasts over ten projects across Egypt, in some of the country’s most prime locations, including East and West Cairo, the Red Sea Coast, and the North Coast. Equally attracting local and international investors, Mountain View upholds international standards of quality and works together with highly qualified engineering and design firms and consultants to deliver projects that innovate to enhance the users' experience. Be it a distinct theme, world-class landscaping or the use of the latest technology, Mountain View’s projects are unmatched both in value and quality. True to its ethos, Mountain View’s work does not end upon the completion of its projects. The firm works with top property and community management companies and appoints them as estate managers, to ensure thriving livelihoods across all of its developments.