Chris Smith

Chris Smith is an experienced IT professional with a strong background in service delivery and management. Currently serving as a Senior Manager for Global Service Desk at Mozilla since October 2021, Chris previously held the position of IT Service Delivery Manager at NW Natural, where significant improvements were made in transitioning to an ITIL Service Desk and enhancing desktop management and security. Prior experience at Symantec spanned over 17 years in various managerial roles, characterized by a rapid ascent through the ranks due to a proactive approach to problem-solving and process improvements. Starting as a Technical Account Manager and progressing to Senior Manager, Chris managed key accounts and developed essential training programs while delivering outstanding customer support. Earlier career experience includes managing operations at Pacific Rim Woodworking. Chris holds educational credentials from Lane Community College.