Director Of Office Operations And Executive Support - Washington D.c., USA

THE COMPANY

MPOWER’s borderless loans and scholarships enable students from around the world to realize their full academic and career potential by attending top universities in the U.S and Canada. 

As a mission-oriented fintech/edtech company, we move extremely quickly and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We’re backed by over $150 million in equity capital from top global investors, which enables fast growth and provides our company with financial stability and a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe strongly in our cause. For us, MPOWER’s mission is personal.

As a member of our team, you’ll be challenged to think quickly, act autonomously, and constantly grow creatively in an environment where fast change and exponential growth are the norm. Ideation and implementation happen very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 6 years. We pride ourselves on being a “growth company for grown-ups,” where there are no pool tables but rather great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we’re one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, and educational background.

THIS IS A FULL-TIME POSITION, BASED IN OUR WASHINGTON D.C. OFFICE.

THE ROLE

In this position you will play a pivotal role in ensuring our business and office functions seamlessly, akin to a well-oiled machine. The ideal candidate thrives in a dynamic, fast-paced environment where excellence and strategic thinking are paramount. This role is perfect for someone who excels at exceeding expectations, anticipates business needs, and provides strategic support to the executive team. Your responsibilities will encompass managing office operations, enhancing team engagement, and driving initiatives that support our executive leadership.

• Providing critical support to the executive team by managing active calendars, drafting agendas, coordinating follow-ups from important meetings, and preparing correspondence
• Serving as the primary point of contact for internal and external stakeholders, facilitating seamless communication and collaboration
• Managing complex administrative tasks, including expense reports, data management, travel arrangements, and activity coordination, while staying abreast of changing priorities and events
• Acting as the primary liaison between the company, staff, and office building management, ensuring smooth operations and prompt responses to inquiries and requests
• Fostering a fun and team-oriented work environment by organizing and executing events that engage and reward employees, promoting a positive workplace culture.
• Leading facilities management initiatives, including space planning and design, vendor contract management, and maintaining strong vendor relationships

THE QUALIFICATIONS

• Bachelor’s degree or higher in Business, Communication, or other relevant field.
• 5+ years of experience in strategic planning, project/program management, administrative support, or travel logistics in a fast-paced environment
• Superior time-management skills and multitasking ability with a “can do” attitude
• Must have strong verbal, written, analytical and interpersonal skills, including demonstrated ability to deal with confidential information and sensitive situations with tact and diplomacy
• Experience managing budgets and expenses
• Experience developing internal processes and systems with great attention to detail
• Ability to adapt to changing situations in a calm and professional manner
• Tech-savvy and proficient in Google Suite, Microsoft Office Suite, Zoom Meeting, with an aptitude to learn new software and systems

A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple time zones and locations!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload, tight deadlines, a high degree of autonomy, and 80-20 everything.