Lisa Wallace

Lisa Wallace is an experienced professional with a strong background in operations and client advocacy. Currently serving as a Client Advocate at mRelief since February 2023, Lisa has successfully streamlined benefits procedures, reducing processing time by 25% and enhancing client satisfaction. As Operations Coordinator at Girl Friday Personal Assistant Services since January 2022, Lisa developed strategies that increased client activity by 35% and improved onboarding efficiency by 40%. Previously, in the role of Manager of Operations at Latitude Therapy - ABA from June 2019 to January 2022, Lisa led initiatives that expanded the client base by 200% and managed training for over 150 employees. Experience also includes project coordination at Granicus, where Lisa ensured on-time delivery of milestones, and operations management at The Moose Den, achieving profitability for a new business initiative within its first year. Lisa holds a Bachelor of Arts in Social Science from California State University, Chico.