Jackie M.

Jackie M. is a seasoned professional in internal communications with extensive experience at M&T Bank, currently serving as Senior Vice President and Internal Communications Program Manager since March 2016. Jackie M. excels in building product vision and strategy for internal communications, emphasizing user customization and cross-channel engagement to enhance program performance. Key accomplishments include fostering a Community of Practice for over 100 communicators, achieving a 76% content open rate, and establishing a robust storytelling framework targeting 22,000+ employees. Prior roles at M&T Bank include Vice President and Assistant Vice President, where Jackie M. strategically supported executive leadership and transformed the internal communications function. Earlier experience includes community engagement at Planned Parenthood and policy research with Partnership for the Public Good. Jackie M. holds a Master’s degree in Social Work and a Bachelor’s degree in Classics from the University at Buffalo.