Gavin Eagles

Gavin Eagles is an experienced professional in service operations and management, currently serving as the Head of Enterprise Service Operations at MTN since July 2022. Prior to this role, Gavin held several positions at Telkom, including Executive of Service Operations and Executive of Customer Service Technology, where responsibilities included positioning customer service teams as effective business partners and achieving operational objectives. Gavin's background also encompasses significant tenure at Amazon as a Continuous Improvement Manager, where leadership focused on embedding a continuous improvement culture, and prior roles at Telkom that involved managing mobile division operations and leading process improvement initiatives. Gavin holds a Master's degree in Digital Business from Wits Business School and multiple certifications in governance and process management, including Lean Six Sigma.