Oluchukwu Okorie

Oluchukwu Okorie has extensive experience in customer service and operations management, currently serving as a Call Center Operations Manager at MTN since May 2019, where responsibilities include leading complex client engagements and managing vendor relationships to optimize call center performance. Prior roles at MTN Nigeria encompass Customer Service Manager, Business Analyst in Customer Intelligence, Customer Experience Analyst, and Business Analysis Support in Workforce Management, focusing on customer engagement initiatives, service delivery improvements, and resource planning. Earlier in the career, Oluchukwu worked as a System Engineer at Arbitech Nigeria Limited, specializing in banking automation. Academic credentials include an ongoing MBA from the University of East London, a Master Entry Diploma in Management from the University of Wales UK, and a Higher National Diploma in Physics with Electronics from Yaba College of Technology Lagos.