MTN Zambia
Sonia Simwanza is an experienced professional in the telecommunications industry, currently serving as the Manager of Rich Media Services and Digital and VAS at MTN Zambia since August 2018. In this role, Sonia is responsible for developing consumer Value Added Services and Digital products that align with customer needs and market insights, while contributing to the overall strategy and product development roadmap. Previous experience includes a position as Key Account Manager at Spice VAS Africa Pte Ltd, where Sonia managed sales and account relations with telecom operators. Sonia's career at MTN Zambia began in 2010, progressing through various roles from Call Centre Agent to Product and Services Analyst, showcasing a strong background in customer service and product management. Sonia holds a Bachelor of Science in Marketing from the University of Lusaka.
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MTN Zambia
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About MTN Zambia MTN Zambia is part of the MTN Group a multi-national telecommunications company with a footprint in 22 countries in Africa and the Middle East. It started its operations in Zambia in 2005 after acquiring the then Telecel. It initially started as an exclusive GSM network providing voice and Short Message System (SMS) services. The portfolio has grown to include voice (local and international), data, fixed and wireless internet, money transfer and other value added services. The company is Zambia’s market leader with the largest market share providing communications solutions across all the 10 provinces of Zambia. MTN Zambia’s footprint is covered by 4G, 3G, Edge and 2G networks. MTN Zambia is the country’s fastest growing and most innovative network and is highly acclaimed for its quality network and dynamic tariff billing system. The company puts its customers at the forefront and uses its position on the market to uplift people’s lives and communities through a robust Corporate Social Investment programme in Education, Health, and preservation of the country’s cultural heritage through sponsorship of traditional ceremonies. MTN Zambia supports Zambia’s number one passion; soccer and is a proud sponsor of the national soccer team. The relationship with the local football association, FAZ started in 2010 and has seen the national team crowned 2012 African Champions at the continental showpiece – the Africa Cup of Nations. MTN Zambia is also proud sponsor of the premier league also known as the MTN Super League which has grown to become a competitive league watched by millions of African’s across the continent. At MTN Zambia we have continued to grow from being a generic telecommunications company known for basic telephony to a lifestyle-enabling, one-stop shop for solutions that support consumers through every moment and every stage of their life.