Nakheel
Mahmoud Zaky Elsafty is a seasoned professional in customer experience management, currently serving as the Customer Experience Director at Dubai Land Department since September 2024. Prior to this role, Mahmoud held the position of Customer Experience Manager at Dubai Holding, where responsibilities included leading comprehensive Customer Journey Mapping and implementing Voice of Customer feedback strategies. Mahmoud possesses over 17 years of extensive experience at Etisalat UAE, where contributions spanned from customer experience management to retail store management and sales. Mahmoud's educational background includes a Bachelor of Engineering in Computer Engineering from the Arab Academy for Science, Technology and Maritime Transport, along with certifications from COPC and 360 Service Design.
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Nakheel
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๐ ๐น๐ฒ๐ฎ๐ฑ๐ถ๐ป๐ด ๐บ๐ฎ๐๐๐ฒ๐ฟ ๐ฑ๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐ฒ๐ฟ ๐๐ถ๐๐ต ๐ถ๐ฐ๐ผ๐ป๐ถ๐ฐ ๐ฝ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐๐ ๐ถ๐ป ๐๐๐ฏ๐ฎ๐ถ Nakheel is a leading developer with an iconic portfolio of innovative projects comprising master communities and residential, retail, hospitality and leisure developments in Dubai, United Arab Emirates. Nakheelโs waterfront projects, including the world-famous, award-winning Palm Jumeirah, have added more than 300 kilometres to Dubaiโs original, 70km coastline, paving the way for the development of hundreds of seafront homes, resorts, hotels and attractions. With master developments spanning 15,000 hectares and accommodating nearly 300,000 people, Nakheel provides a growing range of destinations, attractions and facilities for Dubaiโs residents and tourists. Nakheel Malls, the companyโs retail arm, owns and operates six million square feet of retail space, featuring some of Dubaiโs most popular shopping malls, dining and entertainment destinations, and Nakheel Pavilions - community shopping centres. Nakheel Hospitalityโs project portfolio comprises a range of hotels and resorts, from five-star, luxury establishments to modest accommodation, as well as community clubs, restaurants and lounges. Nakheelโs residential leasing portfolio features almost 17,000 villas and apartments across Dubai. Nakheel is dedicated to developing landmark projects in line with Dubaiโs strategic vision for the future.