Nanorep - Now Bold360 ai
Hamutal Agmon is an experienced professional in the fields of support services and customer service management, currently serving as the Head of Support Services at Nanorep since 2016. Prior roles include Agile Coach at AgileSparks and Head of Development Operation at LivePerson, where Hamutal framed SaaS product development life cycles and led project and release management efforts. Previously, at LivePerson, Hamutal managed multiple development teams, improving time to market and enhancing customer satisfaction. Hamutal's background also includes key positions such as Global IT Service Desk Manager at Amdocs, where Hamutal implemented ITIL frameworks, and Head of Customer Service at Bezeq International, which involved establishing the internet service entity and enhancing service infrastructure. Hamutal holds a Bachelor's degree in Social Sciences from Bar-Ilan University and further education from מכון אדלר.
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Nanorep - Now Bold360 ai
Nanorep is an innovative provider of self-service, virtual customer assistants, and smart bot solutions for customer service and e-commerce.•Ready to use solution – Fully packaged solution including touch-points for the Web, mobile, and messaging channels, best-in-class Natural Language Interaction (NLI ), Knowledge Management for customers andemployees, in-context escalation to live agents, and comprehensive analytics.•Fast deployment - Proven track record of deploying solutions in weeks –not months– with minimal Professional Services and immediate results.•Broad analytics - Provides comprehensive analytics that not only track self-service adoption and measure the quality of responses but also, understand the customer intent behind questions. •User control – Customers enjoy usability second to none. Nanorep’s guided and visual User Experience allows Customer Service and Digital Experience departments to control, maintain, and optimize the solution by themselves with no IT support.•Superior AI technology - Proprietary AI (Artificial Intelligence) technologies include patented Contextual-Answers™ and Natural Language Understanding (NLU). They enable enjoyable and personalized conversations, finding accurate answers, and in-context guidance.Nanorep has been successfully implemented by more than 200 enterprises and mid-size businesses across the globe with offices in the U.S., UK, and India and headquarters in the technology hub of Israel, Hertzliya.