Natera
Rohaum Raji has extensive experience in customer care and operations, currently serving as Associate Director at Natera since August 2014. Key accomplishments include leading a 40% expansion of Premier Services, achieving a 10% annual efficiency improvement, and spearheading initiatives to capture multi-million dollar revenue. Rohaum's background includes roles such as Customer Care Supervisor, where management of 24 employees and the optimization of customer service teams were emphasized. Additionally, Rohaum has expertise in project management, having led product launches and implemented Lean Six Sigma practices for significant cost savings. Earlier roles include caregiver and housing case manager, complemented by a BA in Psychology from Notre Dame de Namur University and Lean Six Sigma Yellow Belt certification.
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Natera
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Natera is a global leader in providing DNA testing across multiple clinical areas including women's health, organ health, and oncology. Where some set out to build a test, they set out to achieve a mission: change the management of disease worldwide by using DNA testing to proactively inform treatment.