National Express
Nadia Amin has extensive experience in managing customer service operations in the transport sector, currently serving as Coach Station Manager at National Express LTD since July 2006, overseeing the Birmingham Coach Station. In this role, Nadia is responsible for delivering excellent customer service, employee relations, and site safety management while maintaining full budgetary oversight. In addition to the current position, Nadia holds dual roles as Assistant Coach Station Manager at Birmingham and Coach Station Manager at Milton Keynes Coachway. Previous roles include Senior Duty Manager overseeing multiple locations and Customer Service Duty Manager, where a strong focus on coaching and motivational leadership was essential. Nadia also gained international experience as UK Operational Support Manager for The Bahrain Public Transport Company, where training and operational support were provided across multiple bus terminals.
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National Express
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National Express is the UK’s largest scheduled coach operator. They are headquartered in Birmingham, with locations across the country. Their national network serves over 750 UK towns and cities. They run round-the-clock services to the UK's major airports and their festival and events services take customers to sport and music events as well as festivals.