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Annabelle Nelson

Head Of Customer Data Processes at Nationwide Building Society

Annabelle Nelson has extensive experience in the financial services sector, currently serving as Head of Customer Data Processes and previously as Enterprise Strategy Lead for Data & Analytics at Nationwide Building Society since February 2010. Annabelle has held multiple leadership roles including Senior Manager of Membership Propositions and Customer Experience, Head of Member Service Propositions (interim), and Senior Operations Manager. Prior to Nationwide, Annabelle worked at RBS from November 2007 to February 2010, where roles included Senior Sales Manager and Regional Sales Manager for Private Banking Mortgages. Annabelle's career began at Chelsea Building Society as a Senior Manager in the Contact Centre and included a position as Contact Centre & Operations Manager at Rossbank Telenet Services from 2000 to 2005.

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Nationwide Building Society

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Nationwide Building Society is a British mutual financial institution, the seventh largest cooperative financial institution and the largest building society in the world with over 15 million members. Its headquarters are in Swindon, England. Nationwide is the result of over a hundred mergers, the most notable of which are its merger with Anglia Building Society in 1987 and Portman Building Society in 2007. It is now the second largest provider of household savings and mortgages in the UK and has a 7.7% market share of current accounts.


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