Lucy Denham

Principal Design Researcher at Nationwide Building Society

Lucy Denham is a Principal Design Researcher at Nationwide Building Society, where Lucy started in September 2023. Previously, Lucy spent over 11 years at Northumbrian Water as a Customer Research Manager, contributing to business strategy and service policy development based on customer needs. Lucy's career includes roles such as Communications Consultant for Options on a maternal and newborn survival program funded by DfID, and Senior Service Designer for Options UK, serving Local NHS Trusts. Other experiences encompass freelance positions in graphic design, product design, and brand strategy for various clients. Lucy holds an MSc in Strategic Marketing and a BA(Hons) in Design for Industry, complemented by a Market Research Society Diploma in Market and Social Research Practice.

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Newmarket, United Kingdom

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Nationwide Building Society

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Nationwide Building Society is a British mutual financial institution, the seventh largest cooperative financial institution and the largest building society in the world with over 15 million members. Its headquarters are in Swindon, England. Nationwide is the result of over a hundred mergers, the most notable of which are its merger with Anglia Building Society in 1987 and Portman Building Society in 2007. It is now the second largest provider of household savings and mortgages in the UK and has a 7.7% market share of current accounts.


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