Reyana Bates

Reyana Bates is a seasoned professional with diverse experience in customer service, advocacy, and communications. Currently, Reyana serves as a Senior Case Advocate at Nationwide, having progressed through various roles including Case Advocate and Financial Services Representative since August 2021. Prior to this, Reyana gained experience at Massage Envy as Front Desk Staff and held multiple roles in retail environments, including Sales Associate positions at Lush Fresh Handmade Cosmetics and Vera Bradley. Reyana began the career journey at Otterbein University, where a Bachelor of Arts in Public Relations/Communications was earned, alongside experience as a Social Media Intern promoting gallery events. Skills include customer service, case management, and effective communication, supported by a solid educational background.