Navan
Alex Ward, ITIL 4 certified, is a seasoned professional with extensive experience in client experience and team leadership within the technology and travel sectors. Currently serving as Senior Manager of Client Experience at Navan since March 2022, Alex leads a diverse global team, focusing on quality assurance and customer care across multiple regions. Previous roles include Senior Manager of Research and Resolution at Navan and TripActions, where Alex managed teams of travel agents and partnered with Salesforce Engineers to enhance operational processes. Alex's earlier career at Rackspace Technology involved multiple managerial positions, emphasizing technical support and team collaboration. Alex holds a Bachelor of Business Administration from The University of Texas at San Antonio.
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Navan
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NNavan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility. With one of the first enterprise technologies combining the cloud, mobile, and AI to balance business requirements with current standards, the company is reinventing the legacy category of travel and expense.