Brad Wallace

Brad Wallace is an accomplished customer service professional with extensive experience in remote team management and customer care. Currently serving as a Remote Customer Service Manager at Navient since January 2023, Brad previously held roles such as Remote Team Lead and Interim Operations Manager at Pioneer Credit Recovery, where responsibilities included managing and training teams, handling employee records, and leading successful customer service initiatives. With a solid background in debt collection and counseling at various organizations, including ConServe, Brad consistently excelled as a top performer and contributed to team development and performance improvement throughout a career spanning over a decade. Brad holds a High School Diploma from Pioneer Senior High School.