Dana Brush

Dana Brush is an experienced customer advocate specializing in sensitive customer populations, currently serving as a Customer Advocate II at MOHELA since June 2024, and previously at Navient since July 2013 in various advocate roles. Dana has a strong background in addressing high-level customer inquiries, conducting research on complaints, and implementing best practices. Additionally, experience as a freelance writer and private tutor demonstrates strong communication and mentoring skills. As a Mary Kay Independent Consultant, Dana has showcased entrepreneurial abilities in the beauty industry. Previous roles include management at Style Addictions and an internship in human resources at Mercy Hospital of Scranton PA, where Dana contributed to recruitment strategies and workforce development. Educational qualifications include a Bachelor's Degree in Human Development and Family Studies with a focus on Counseling Psychology from Penn State University.