NC Department of Health and Human Services
Maria Shelton has extensive experience in administrative and healthcare support roles, currently serving as an Administrative Assistant II at the NC Department of Health and Human Services since June 2022. In this position, Maria provides administrative support to leadership, manages inquiries, implements reporting procedures, and maintains tracking systems. Previously, roles included Patient Accounts Representative at WakeMed, where patient registration and financial information gathering were primary responsibilities, and Care Connector/Scheduler at AmeriHealth Caritas, assisting Medicaid members with appointment scheduling and eligibility verification. Maria's background also includes significant administrative work with vital records at the NC Department of Health and Human Services and experience in customer service and healthcare staffing, alongside an Associate's degree in Medical Administrative/Executive Assistant and Medical Secretary from Wake Technical Community College.
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NC Department of Health and Human Services
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The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians, especially our most vulnerable citizens – children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and federal entities; and many other stakeholders to make this happen. The Department is divided into 30 divisions and offices. NCDHHS divisions and offices fall under four broad service areas - health, human services, administrative, and support functions. NCDHHS also oversees 14 facilities: developmental centers, neuro-medical treatment centers, psychiatric hospitals, alcohol and drug abuse treatment centers, and two residential programs for children. Mission: In collaboration with our partners, DHHS provides essential services to improve the health, safety and well-being of all North Carolinians. Vision: Advancing innovative solutions that foster independence, improve health and promote well-being for all North Carolinians. Values: People-Focused Focus on the people we serve, deliver value and make a positive impact on their lives and communities. Teamwork We are all one department, one team, working toward one goal: to improve the health, safety and well-being of all North Carolinians. Proactive Communication Maintain an open and trusting environment for collaboration and continuous improvement with our team, stakeholders and the people we serve. Transparency Share expertise, information and honest feedback within the Department and with stakeholders and the community. Ask for help when needed. Stewardship Be good stewards of resources and time to create a positive impact for those we serve. Joy Have joy and balance at work so we all bring our A-game when serving the people of North Carolina.