The Neat Company
Nicole Potalivo began their work experience in 2007 as a Lead Best Buy Mobile Sales Consultant at Best Buy, where they provided unbiased information and services for major cell phone carriers. In 2014, they joined The Neat Company as a Lead Technical Support Representative and Technical Writer, troubleshooting various issues and handling escalations. Nicole later became a Customer Care Manager in 2018, responsible for managing support teams, improving customer experience, and maintaining support documentation. Currently, they hold the position of Customer Success Director at The Neat Company.
Nicole Potalivo completed their high school education from Pennsbury Highschool where they obtained their High School Diploma from 2006 to 2009. Following that, they pursued higher education at ITT Technical Institute Levittown from 2012 to 2014, earning an Associate's degree in Information Technology. Nicole'sfield of study throughout their education was primarily focused on Information Technology.
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The Neat Company
Neat®, a leader in Cloud-based Digital Filing Systems for the home and small business, transforms the way people work and live by offering solutions that change the way they deal with paper and digital information. Neat’s unique combination of cloud, mobile, desktop software, and hardware scanning solutions create a comprehensive Digital FilingSystem that helps simplify everyday tasks so their customers have more time to do what matters.Founded in 2002, Neat is an innovative and fast-growing technology company headquartered in the heart of Philadelphia. They manufacture and market a unique combination of software and hardware scanning solutions that use optical character recognition (OCR) and patented parsing technology to read and convert information on receipts, business cards, and documents and then store the information in a Digital Filing System. Neat transforms analog data into digital information, simplifying paper-intensive processes and enabling users to easily organize, store, find, secure, and use information.Their best-selling NeatDesk® product is a high-speed desktop scanner and Digital Filing System that quickly transforms all the paper on a person’s desk into organized digital files. NeatReceipts® has the same capabilities as the NeatDesk – it can scan business cards, receipts, documents, and more – in a size that is ideal for travel. Neat’s proprietary software features an intuitive design that makes it easy for users to identify, extract, organize, and store key information from their paper files.In 2012, Neat launched NeatCloud®, their subscription-based cloud service with a robust mobile app. Now their customers can add to – or access – their Neat accounts from anywhere, even using the cameras on their mobile devices to “scan” items on the go.Neat’s products, which are available for both PC and Mac users, are available directly from the Neat online store, at select retail stores, and through authorized resellers. Neat has been named to the Inc. 500 list three consecutive years, is a past winner of the Philly 100 and the Deloitte Fast 50, and has been recognized for product innovation by the Consumer Electronics Association, iF Design Awards, Red Dot Design Awards, and Spark! Awards. In 2012, Neat was named the Technology Company of the Year by the Philadelphia Alliance for Capital and Technology (PACT). They’ve been named the Best Small Company to work for by Philadelphia Magazine and the Start-up of the Year by the Eastern Technology Council, and they’ve been prominently featured in a variety of media outlets for designing and developing innovative products, including Fast Company, Macworld, Business Week, Wall Street Journal, USA Today, Oprah’s O Magazine, the Martha Stewart TV show, The View TV show, as well as countless blogs and web sites.