Neople
Onno Gresnigt is a Customer Success Manager at Neople since January 2024, with a rich background in customer success and product marketing spanning over a decade. Previously, Onno held multiple roles at Trengo, including Product Marketing Manager and Customer Success Team Manager, contributing to the development of an omnichannel communication platform. Experience also includes positions at Video agency Viduate as a Video Marketeer, and at Triptease in Sales Support and Project Management within the travel SaaS industry. Earlier roles include front desk reception, events coordination, and kitchen staff positions, showcasing a versatile foundation in hospitality and customer service. Onno holds a Bachelor of Arts in Advanced Business Creation from Avans University of Applied Sciences and continues education in Business at Universidad Villanueva. Additional certifications in Customer Marketing and Product Marketing were obtained from Product Marketing Alliance.
Neople
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Neople provides AI virtual employees. A Neople works in whatever platform you use, functioning just like a real employee trained on your company's information. With Neople, your support team can answer incoming tickets with lightning speed, maintaining your unique tone of voice, learning with every interaction. The biggest, most important, is our Neople. We have done everything in our power to build as close to an actual colleague as possible. They don’t use API keys, they get user accounts. You don’t interact with them through yet another tool, they are just there in Slack, Teams, WhatsApp, Zendesk, Trengo, just like all other colleagues. This disruption, allows all our customers, no matter their age or technical proficiency, to interact with these amazing new technologies, thereby amplifying their productivity, reducing repetitiveness, and elevating their joy. We don’t have a SaaS product with a monthly subscription fee, we employ Neople, and they get a salary. We don’t ask you to use yet another tool, we make sure your Neople works where you work. And we didn’t just give our product a name, each and every customer gets their own, personalised, named, Neople. Just like you would with physical colleagues.