Richard Coxon

Richard Coxon is an IT Support Analyst with extensive experience in technical support and customer service. Currently employed at Fircroft since February 2014, Richard is responsible for managing support queries through various channels, including in-person assistance, phone, email, and a helpdesk ticket system, while also overseeing stock management and equipment ordering. Prior to Fircroft, Richard served as a 1st Line Support Operator at Pearson VUE from September 2012 to July 2013, where responsibilities included providing technical support to international offices and driving test centers, as well as adhering to strict deadlines and KPIs. Richard holds an Advanced Apprenticeship for IT Professionals in Information Technology from Pearson in Practice and earned 9 GCSEs at grades A-C from The Grange Comprehensive School Runcorn.