NetAlly
Luke Hancock has a diverse work experience in the customer support and technical fields. Luke started in 2010 as a Web Conferencing Specialist at ACT Conferenceing, where they assisted in creating internet conference events and troubleshooted personalized areas. In 2015, they joined Alorica/One Technologies as a Resolution Specialist, helping customers with cancellations and credit report disputing. Luke then moved on to WideOpenWest in 2016 as an Advanced Customer Advocate, where they assisted customers with technical difficulties and sales efforts. In 2017, they became a Business Customer Support Specialist at Wide Open West, providing support in setting up phone systems, internet connections, and wireless networks. In 2019, they joined NetAlly as a Technical Support Engineer.
Luke Hancock attended the University of Colorado Colorado Springs from 1999 to 2001. However, there is no information available regarding any specific degree or field of study they pursued during this time.
NetAlly
1 followers
Since 1993, we have been the #1 ally of network professionals worldwide. We began by making the world’s first handheld network analyzer, and have continued as industry pacesetters ever since, first as Fluke Networks® then NetScout®. Now, as an independent company, NetAlly continues to set the standard for portable network testing. We are a company founded by engineers, passionate about innovation, and motivated by one purpose: to create the best test equipment possible, designed with your success in mind. Period. Our leading edge tools work hard to get the job done fast by… • Simplifying the complexities of networks • Providing instant visibility for efficient problem solving • Enabling seamless collaboration between site personnel and remote experts. Your organization relies on you to keep their networks running. And just like you, we are reliable, practical, no-nonsense experts. We are your behind the scenes partner. We are NetAlly.