Netatmo
Bastien Rosec is a seasoned professional with a diverse background in technical support and communication. Currently serving as Customer Technical Support at Netatmo since April 2020, Bastien handles user inquiries globally, escalates incidents to engineering teams, oversees product returns and repairs, and contributes to dynamic content on the Zendesk platform. Prior experience includes a role as Technical Expert at Apple from June 2013 to April 2020, where Bastien specialized in diagnosing and repairing various Apple devices and explaining technical issues. Previous roles in visual communication, including positions at the Département des Yvelines and Ville de Paris, supplemented expertise in web and print design. Bastien is educated in multimedia graphics, having obtained a degree from Ecole de formation CEFIAC and a degree from Université Paris-Est Créteil (UPEC).
Netatmo
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Netatmo is a leading smart home company creating simple, beautiful smart solutions for a safer and more comfortable home. The company’s ambition is to bring useful technology, to the most intimate place you own. In order to pursue this goal, Netatmo follows four commitments that embody the company’s DNA: • Durable design: no planned obsolescence. • Privacy at its core: from the conception phase, we ensure that we can guarantee data protection. • Useful & reliable: our products make your life easier. • Thoughtful notifications: we notify you only when it is important. Since 2012, Netatmo has launched thirteen devices and accessories to meet the main demands of the smart home industry. The company offers different solutions to automate the home and make life easier, from its first product in 2012 to today. In addition to its main product range, Netatmo collaborates with key industrial leaders with its “with Netatmo” program to expand its reach and continue to grow strategically with smart integrated solutions that fit in your home’s infrastructure. Thanks to this strategy, Netatmo can bring simpler, easier and better home experiences. Netatmo, same home, just smarter.