NetCom Learning
Susmita N. is a skilled customer service professional with extensive experience in the edtech and customer service industries. Currently serving as a Customer Service Associate at NetCom Learning since March 2024, Susmita N. previously held the role of Customer Service Team Lead at The Knowledge Academy, where responsibilities included senior escalation support. Prior experience includes positions as an Escalation Specialist and Sr. Learner Success Manager at Simplilearn, where Susmita N. effectively managed customer relationships both in India and internationally. Earlier roles include Senior Customer Service Executive at Tech Mahindra, focusing on SAP CRM implementation, and Customer Service Executive at Concentrix Daksh Services India Private Limited, handling customer service for Amazon. Susmita N. holds a Bachelor's degree in Arts from Vinoba Bhave University.
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NetCom Learning
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NetCom Learning is a global leader in IT Training Courses and Certifications for Brands like Microsoft, Cisco, Autodesk, PMI, Adobe, Citrix and Soft Skills.