Heikki Ikonen

Heikki Ikonen is an experienced Solutions Architect at Netgain AB since January 2015, specializing in digitalizing and automating processes with ServiceNow to enhance user experiences and security. Previously, Heikki served at Queen Mary, University of London, holding multiple roles including Head of Applications Technical Support, where management of three teams ensured high-quality enterprise application services. Additional positions included Business Applications Manager and Platform Services Team Leader, focusing on technical support and application management for various systems. Heikki's earlier experiences encompass IT management roles and technical support across several companies, beginning as a PC Technician. Educational credentials include a BSc (Honours) in Computing and IT from The Open University and studies at the University of Oslo.