Melissa Parks

Melissa Parks has extensive experience in customer success and technical support, currently serving as a Customer Success Manager at both Fortra and Alert Logic since April 2022. Prior to these roles, Melissa held various technical support positions at NetIQ and its affiliated companies, starting in 2000 as a Senior Technical Support Engineer. Over the years, Melissa advanced through multiple levels, culminating as a Senior TSE III at Micro Focus until April 2022. Educational background includes attendance at Southern Methodist University from 1998 to 1999.