Netomi
Brian MacDonald is a seasoned professional in product management with extensive experience across various industries. Currently serving as Senior Director of Product Management at Netomi since November 2023, Brian leads the integration of Large Language Models into customer experience solutions. Prior to this role, Brian was Vice President of Product Management at Craftt, focusing on contingent workforce management and blockchain technology. Brian also held leadership positions at Opus One Solutions, Ecoation, and Oracle Corporation, where significant contributions included the transition of organizations to product-centric models, development of AI-driven applications, and launch of key analytics products. Brian's career commenced at The State Group Inc., and includes educational grounding from the University of Toronto.
This person is not in any offices
Netomi
1 followers
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.