Netomi
Prakhar Jain is an experienced software engineer currently serving as SDE3 on the Analytics team at Netomi since September 2022, where expertise includes building near real-time, high-throughput data processing systems and designing scalable data pipelines on AWS. Prior to this role, Prakhar was the India Team Lead for the Data Platform at FullContact Inc. from October 2019 to September 2022, overseeing microservices that managed millions of requests daily and processing vast amounts of data. Earlier experience includes a position as Senior System Engineer/Specialist Programmer at Infosys between June 2017 and October 2019. Prakhar holds a Bachelor of Technology degree in Computer Science from Vellore Institute of Technology, obtained in 2017.
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Netomi
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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.