Sandesh Rokade

Sandesh Rokade is an experienced leader in customer support and operations, currently serving as the Director of the Global Customer Success Organization at NetScout Systems since August 2018. In this role, Sandesh oversees business operations for the Global Product Support organization across various international centers, focusing on consistency and results in product, process, customer, and people management practices. Previously, Sandesh held the position of General Manager for Global Support Operations at NetScout Systems, where responsibilities included managing a cross-geographic support team and implementing a follow-the-sun model for uninterrupted service. Sandesh played a pivotal role in establishing the Technical Assistance Center (TAC) in Pune, India, while serving as Manager, India TAC from 2001 to 2009. Earlier experience includes serving as Area Manager at CMS Computers Limited, where leadership involved managing field engineering and techno-commercial operations. Sandesh holds a Bachelor of Engineering in Computer Technology from SGGS College of Engineering and Technology and a Certified Support Manager designation from Service Strategies.