Ying Chen

Ying Chen is a Senior Service Delivery Engineer at NETSCOUT since September 2022, with extensive experience in telecommunications. Prior roles include Service Delivery Support at Ericsson from June 2019 to January 2021, focusing on LTE and 5G integration and coordination among various teams to resolve hardware and software issues. Ying's tenure at Ericsson also includes positions as Project Support Engineer, providing customer-facing project support, Technical Integration Lead for AT&T and Alcatel Lucent LTE, and Field Services Engineer, performing integration and troubleshooting tasks. Ying's career began with an internship at Ericsson, assisting in node integration. Ying holds a Master’s Degree in Electrical and Electronics Engineering from The University of Texas at Dallas, obtained between 2009 and 2011.