Network for Learning (N4L)
Sonia Coupe is an accomplished leader with extensive experience in customer operations and business management across various sectors. As Head of Customer Operations at Network for Learning since May 2021, Sonia has previously held key positions such as Head of Global Services at Serko Ltd., Chief Information Officer and Chief Marketing Officer at NZHL, and General Management roles at Rauland Australia & New Zealand. Sonia's earlier career at Cisco spanned nearly two decades, where leadership included overseeing operations for significant global accounts, managing project operations across multiple countries, and implementing operational excellence initiatives. Sonia's educational background includes an MBA in International Human Resources Management from the London Institute of Technology and Research, along with multiple degrees and diplomas in business management, project management, and digital marketing.
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Network for Learning (N4L)
Network for Learning (N4L) is a Crown-owned technology company, delivering a wide range of managed broadband, Wi-Fi and cybersecurity products and services, on behalf of the Ministry of Education, to schools and kura across the motu. We provide fully funded internet for all state and state-integrated schools and kura, operating one of the largest broadband networks in Aotearoa New Zealand, accounting for nearly 25% of the country’s daytime business internet traffic. Our team of dedicated network, cybersecurity and service delivery experts help more than 900,000 tumuaki, kaiako and ākonga enjoy daily access to a safer and more reliable online learning environment. Keeping schools safer online is a team effort. N4L works alongside Government, education and technology partners to help improve digital learning experiences and outcomes for all.