Richard Shackleton

Richard Shackleton is a seasoned professional in the IT service management field, currently serving as a Senior Solution Consultant at NewRocket since May 2021. Prior to this, Richard spent nearly two decades at IBM, where roles included ITSM Tools Technical Specialist, Remedy Developer, Remedy SME, and various positions emphasizing configuration management, service management process development, and implementation management. Richard's expertise spans the implementation and transformation of ITSM tools, notably ServiceNow and Remedy, with a strong background in aligning processes with ITIL standards. Throughout the career, Richard has demonstrated a commitment to effective project management, training development, and service delivery, contributing to successful client outcomes across multiple projects.