NEXT
Alison Woodhouse currently serves as the Assistant Operations Manager for Credit, Collections & Account Investigation at Next, since May 2022, after holding the position of Head of Online & Home Complaints. Prior experience includes roles as Customer Service Manager and Team Manager at PPL PRS Ltd from March 2020 to May 2022. Alison's extensive career at E.ON from September 1991 to March 2019 featured various leadership roles, including Performance Manager for Residential Operations, where significant improvements in complaints resolution were achieved, and Service Delivery Manager for Change of Supplier, focusing on continuous improvement. Additionally, Alison managed large teams and developed new processes in response to customer feedback, demonstrating strong capabilities in performance management and operational change. Education was completed at Alderman Newtons Secondary School from 1986 to 1991.
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NEXT
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NEXT plc is a United Kingdom-based retailer offering clothing, footwear, accessories and home products. The Company's segments include NEXT Retail, a chain of over 500 stores in the United Kingdom and Eire; NEXT Directory, an online and catalogue shopping business with over four million active customers and international Websites serving approximately 70 countries; NEXT International Retail, with approximately 200 mainly franchised stores; NEXT Sourcing, which designs and sources NEXT branded products; Lipsy, which designs and sells Lipsy branded younger women's fashion products, and Property Management, which holds properties and property leases which are sub-let to other segments and external parties. Lipsy also sells directly through its own stores and Website, to wholesale customers and to franchise partners. The Company's franchise partners operate approximately 180 stores in over 30 countries.