Nextcare
Syed Zohaib Nasir is a skilled customer care professional with over six years of experience in the healthcare industry, currently serving as a Customer Care Officer at Nextcare since June 2017. In this role, Syed joined the Second Medical Opinion (SMO) team, assisting patients in navigating the process of seeking second opinions and addressing their inquiries. Previously, Syed held positions as a Senior Care Centre Agent and Care Centre Agent, where responsibilities included responding to inquiries, scheduling appointments, adjudicating medical claims, and ensuring customer satisfaction through effective resolution of queries. Prior to Nextcare, Syed worked as a Medical Sales Officer at Barrett Hodgson Pakistan (Pvt) Ltd, promoting medications to healthcare professionals. Syed holds a Doctor of Pharmacy (Pharm.D.) degree from the University of the Punjab, completed in 2015.
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Nextcare
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Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators. Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 Million members under management, the company administers an annual portfolio of over USD 1 billion claims in value and 8.5 million claims in volume for more than 120 clients including insurance companies and self-funded schemes. Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services. Nextcare employs more than 1,100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia. Awarded “TPA of The Year" Award at the 3rd Middle East Insurance Industry Awards 2016.