NFU Mutual
Scott Cullen is an experienced project and operations manager with a strong background in claims management, customer service, and business improvement initiatives. Currently serving as Claims Technical Project Manager at NFU Mutual since November 2021, Scott previously held the position of Business Change and Project Manager at CU Coventry, where notable achievements included leading the establishment of Coventry University Wroclaw in Poland. Scott’s extensive experience in customer service is highlighted by roles at Virgin Atlantic Airways and Thomson Airways, where effective team management and conflict resolution skills were key to enhancing customer experiences. In earlier positions, Scott demonstrated a capacity for recruitment and project management at Randstad UK, successfully developing contact center divisions and fostering community partnerships. Scott holds a BA (Hons) in Geography from Swansea University.
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NFU Mutual
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At NFU Mutual, we do things differently. We take the time to understand the needs of our customers, offering personal face-to-face service through more than 295 Agency offices nationwide. And, because we’re a mutual, the people that matter to us most are our customers. When we started in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price insurance. Before long, the business expanded beyond it's Midlands home, establishing branches across the United Kingdom. As farming diversified, so did we. Growing beyond agricultural insurance we used our life assurance, investments and pensions expertise to provide individuals and businesses with our renowned customer service. Today, our people continue to build relationships with their local communities, taking the time to understand their individual needs so that we can offer the insurance cover appropriate to them.