NFU Mutual
Sophie Loor is an experienced Business Analyst with a focus on Customer Relationship Management (CRM) and IT business analysis. Currently employed at NFU Mutual since November 2018, Sophie applies analytical skills to identify and prioritize business requirements while ensuring technical deliverables align with stakeholder needs. Prior to this role, Sophie served as an IT Business Analyst at the Legal Ombudsman from June 2015 to November 2018, where significant contributions were made to major business transformation projects, including leading the requirements phase for a new Case Management System. Sophie's earlier experience includes roles at PMGC Technology Group Ltd and Netshield, involving CRM administration, project sponsorship, and business process improvement. Educational background includes a degree from EPHEC, completed in 2010.
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NFU Mutual
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At NFU Mutual, we do things differently. We take the time to understand the needs of our customers, offering personal face-to-face service through more than 295 Agency offices nationwide. And, because we’re a mutual, the people that matter to us most are our customers. When we started in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price insurance. Before long, the business expanded beyond it's Midlands home, establishing branches across the United Kingdom. As farming diversified, so did we. Growing beyond agricultural insurance we used our life assurance, investments and pensions expertise to provide individuals and businesses with our renowned customer service. Today, our people continue to build relationships with their local communities, taking the time to understand their individual needs so that we can offer the insurance cover appropriate to them.