Nice-Pak
Susie McConnell is an experienced professional in customer support and product management, with a strong background in leading multi-channel customer care operations, workforce management, and process improvements. Susie has successfully implemented quality assurance programs, created agent scorecards, and managed vendor relationships. Susie is dedicated to enhancing customer experience and driving business change through data-driven strategies and initiatives. With a Bachelor's degree in Business Management, Susie brings a wealth of knowledge and expertise to their roles in various companies such as Nice-Pak Products, Inc., One Click Ventures, RCI | Vacation Exchange, and AT&T.
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Nice-Pak
Nice-Pak, founded in 1955 and headquartered in Orangeburg, NY is the largest global producer of pre-moistened wipes, including brands such as the original Wet-Nap® Moist Towelletes, Sani-Hands® Instant Hand Sanitizing Wipes, and Sani-Cloth® Germicidal Disposable Wipes. The company pioneered the development of pre-moistened wipes as the optimum dispensing system for cleaning, sanitization and disinfecting in healthcare, household, cosmetic and personal hygiene applications. Nice-Pak/PDI leverages state-of-the-art product development and manufacturing capabilities to supply superior, leading-edge products to every class of trade.