Nike
Madelin Otterbein currently serves as Team Lead for Customer Experience at Rent The Runway, a position held since March 2023. Prior experience includes a role as Customer Experience Manager for the US at PANGAIA from December 2020 to January 2023, during which Madelin built and managed a customer experience team and developed a quality assurance system. Earlier career highlights include serving as CX Team Lead and CX Advisor at Warby Parker, where responsibilities included team management and quality assurance of customer interactions. Academic credentials include an MLitt in Modernities from the University of Glasgow and a B.S. in English/Secondary Education from Vanderbilt University. Additional experience encompasses various roles in education and customer service, including teaching and support staff positions in school districts and a salon.
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Nike
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NIKE, Inc., based near Beaverton, Oregon, is the world's leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories for a wide variety of sports and fitness activities. They also offer interactive consumer services and experiences through their digital platforms. NIKE is the largest seller of athletic footwear and apparel in the world. NIKE Brand product offerings are aligned around their consumer construct focused on Men’s, Women’s and Kids’. They also design products specifically for the Jordan Brand and Converse. Converse, a NIKE, Inc. subsidiary brand headquartered in Boston, Massachusetts, designs, markets and distributes athletic lifestyle footwear, apparel and accessories under the Converse, Chuck Taylor, All Star, One Star, Star Chevron and Jack Purcell trademarks. Jordan Brand designs, distributes and licenses athletic and casual footwear, apparel and accessories predominantly focused on basketball performance and culture using the Jumpman trademark. Nike's mission is: to bring inspiration and innovation to every athlete* in the world. *If you have a body, you are an athlete.