Nitrado
With extensive experience in Customer Support and as a QA Specialist, I bring a wide range of expertise in customer service, quality management and back office management.
My ability to work efficiently as part of a team while achieving excellent results in independent projects makes me a valuable member of any organization.
I always strive to optimize processes and increase customer satisfaction through first-class service and innovative solutions.
Work experience QA Specialist:
Main tasks: Developing test plans, performing functional and regression testing, identifying and prioritizing defects, maintaining test documentation, setting up test environments.
Competencies: Detailed technical knowledge, efficient use of technical knowledge, above average command of the work area, development of new ideas.
Customer Support Professional & Backoffice Manager (temporary)
Main tasks: 1st and 2nd level support, payment support, management of German customer support, content creation, partner management, community management, back office management.
Competencies: Independently taking on a variety of tasks, creating and maintaining onboarding materials, introducing new standard processes, evaluating and introducing systems.
Skills
Customer service
Quality assurance
Team management
Content creation
project management
IT Management
Nitrado
2 followers
Nitrado is the leading global game server provider who focuses on DDoS protected and low latency server hosting for all platforms. We provide the infrastructure and expertise that turns great games into amazing multiplayer experiences and are the first choice for game developers all across the industry. We have many years of experience with PC game server hosting but also extensive expertise with hosting servers for PS4 and Xbox. We work with many major companies in this field such as, Studio Wildcard, Bohemia Interactive, Snail Games, Giants Software and Grapeshot Games. Our datacenter locations include: - Frankfurt, Germany, Europe - London, United Kingdom, Europe - New York, United States, North America - Miami, United States, North America - Los Angeles, United States, North America - Sydney, Australia - Singapore, Asia We provide high-end game servers with the latest cutting edge hardware and the ultimate proprietary DDoS protection, we support our partner's marketing campaigns with our extensive network of influencers and our huge social media across multiple languages which helps significantly getting the word out to the people that matter. Want to join our influencers team: partnership@nitrado.net With our Enterprise Console studios are able to control every aspect of their multiplayer infrastructure at the click of a button, or the tap of a phone, please check out more information here: https://enterprise.nitrado.net