Dinesh Sambasivam

Dinesh Sambasivam is a seasoned Senior Product Manager at Niyo Solutions Inc., leading teams in the Customer Experience and Community Product teams since February 2021. Responsibilities include spearheading the integration of Gen AI-based voice and chat support, launching automated chat support solutions, and enhancing user experiences for international customers. Dinesh has a proven record of introducing process improvements and new support mechanisms. Previously, Dinesh held roles at Axis Bank, where significant contributions included the development of the GrabDeals shopping portal and the Axis UPI Premium loyalty program. Dinesh's educational background includes an MBA from the Indian Institute of Management, Lucknow, and a Bachelor's degree in Mechanical Engineering from the College of Engineering, Guindy.