Renee Cirillo

Renee Cirillo possesses extensive experience in workforce management and business analysis, currently serving as a Senior Business Analyst in Workforce Management (WFM) at Vroom since April 2022 and as a Senior WFM Analyst at NJM Insurance Group since September 2019. Prior roles include Workforce Management Consultant at ICS, Workforce Analyst at LifeWorks, and Lead Forecasting and Scheduling Analyst at AAA Club Alliance, showcasing a strong background in forecasting, scheduling, and real-time adherence monitoring. Renee's career began at Sam's Club, where foundational skills in customer service were developed, progressing to significant responsibilities in call center operations at PHH Mortgage and TD, where management of multiple contact centers and team leadership were key elements.