Nordia
Charles Frees-Melvin has extensive experience in various roles at Nordia Inc. since February 2008, including positions as Team Manager in Business Process and Acting Team Manager for Corporate Mobility, demonstrating leadership and expertise in corporate account analysis and client care. Previous roles at Kelly, Hudson's Bay Company, CBC Television, Blue Ocean Contact Centers, Boone Foodservices, Johnny's Coupons, Rogers Communications, Harvey's Canada, and Sitel contributed to a diverse skill set in customer service, market research, and technical support. Educational background includes coursework in Economics, Business, and Journalism from institutions such as the University of New Brunswick and St. Thomas University, complemented by a High School Diploma with Honours.
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Nordia
Nordia is Canada's largest provider of customer service solutions and has been an industry leader since 1999. Nordia operates 12 centres in B.C, Ontario, Quebec, and New-Brunswick and provides a wide range of support to help customers get the most out of their services and resolve issues. Nordia’s services include customer support (billing, service, technical), sales and loyalty, directory assistance, and teleconferencing, as well as technology-assisted relay services to facilitate communication for hearing and speech-impaired customers.