Gerardo Urbano Flecha

Gerardo Urbano Flecha is a seasoned professional in customer services and operations management, currently serving as the Customer Services and Operations Manager for Iberia at Norgine since January 2020. In this role, Gerardo oversees the management and development of the Iberia Commercial Operations team, focusing on areas such as Business Intelligence, Stock Controlling, Customer Service, and Cash Controlling. Key achievements include the successful implementation of a new logistics partner, Farmavenix, which integrated an extensive product portfolio and facilitated service for over 1500 customers across two warehouses. Prior to this role, Gerardo held positions as Head of Business Intelligence and Business Intelligence Analyst, contributing significantly to the development of the BI department in Spain and Portugal. Gerardo's career began at QuickTrend, where expertise in developing BI tools and sales analysis techniques for pharmaceutical companies was established. Gerardo holds a degree in Computer Engineering from Madrid, completed between 1999 and 2001.