Michaela M.

Michaela M. has a diverse background in customer service and IT roles. Michaela has experience working as a Guest Services Associate at The Halliburton, a Night Auditor at Four Points by Sheraton, and a Sales Representative at TELUS. Currently, Michaela is working at Nova Scotia Power as a CMDB Discovery Analyst and Jr. ITSM Analyst, where Michaela performs routine ServiceNow platform administration and ITSM process support, develops and maintains service catalog and workflow automation, and contributes to solution designs and process improvements. Michaela also assists in configuration and asset management processes, maintains data sets within the ServiceNow platform, and produces process workflow procedure and configuration documentation.