Novidea
Mike Roman is an experienced professional with a strong background in customer success and professional services across various global organizations. Currently serving as the Head of Strategic Customers at Novidea, Mike has previously held significant roles including Global Head of Customer Success at AU10TIX and Vice President of Global Services at PlainID. Additional experience includes leadership positions at NICE Actimize, where Mike was the Regional Director of Professional Services and Head of the Business Analyst Group for EMEA, as well as Director of Professional Services for both EMEA and APAC regions. Mike also served as VP of Professional Services at eyeView Digital, showcasing a robust track record in developing and managing customer-centric services and strategies.
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Novidea
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Novidea’s end-to-end platform provides real-time business intelligence and seamless workflow management for brokers, agents, MGAs, bancassurance and corporate risk management. Designed specifically for insurance distribution, the Novidea cloud-based platform gives you a single view for managing the entire insurance distribution lifecycle across all lines of business. It promotes service excellence, simplifies regulatory compliance, and gives you secure data access from any device, anytime. By consolidating all your front- and back-office data and workflows — from leads to quotes to policy administration — Novidea’s integrated solution delivers full visibility into the entire customer journey and actionable insights to help you increase sales, profitability and productivity.